Services
Working with a process helps organisations grow. It’s fairly certain we’ll be able to help you, whatever your situation and challenges, we are, after all, full-service. Huh, so what? In practice it means that we can take your entire CXO process for you, if that is what you want. If not, we can create a hybrid partnership. We’re used to working alongside existing CRO/CXO teams. For example, if you do the research and we perform the A/B testing. Why not?
Our Services
A great opportunity
starts with research
Good research is what sets your CXO program apart! Turning data into insights, and insights into opportunities, is what research is all about. To do this, we are equipped with an array of great research methods, ranging from quantitative analysis to remote usability testing. Helping you to better understand and support your customers is what we set out to do for you, and the ClickValue researchers will help you reach that goal.
Our types of research
Quantitative analyses
What does the hard data tell us? Google Analytics, Adobe Analytics, Webtrekk or something else!
Qualitative analyses
Anything from a survey on your site, to user testing or interviews with customer service.
Usability research
Let's find a case and get some deep insigths. Whether remote or on location.
Iterations
A/B test evalutions are an important source of data. Iterations can teach us a lot about customers.
Literature
A good old deepdive in scientific papers, experiment databases and other important literature can really help
Make it shine
with a pixel perfect design
Found an interesting opportunity? We’ll design a solution that works for your users. We work with the brand and the users as the starting point and design where the data takes us. Good design helps you answer the questions you have, lets you do what you came to do, and helps you, without having to think about it. Maybe you need a complete redesign, or an optimization of an existing digital product, our design approach, based on data, insights, and tested user needs, can provide you with the right solution swiftly.
Services we offer for design
Interaction design
What to interact with and how (what is clickable)
Visual design
Look & Feel
Information architecture
What information to share where and how to be consistent
Experience designs
Overal feeling when using a system (trust, ease, enjoyment, confidence)
UX Writing
How to help users via copy and be on brand
Communication design
Campaigns
Data driven is our motto
get more insights with a clear validation
After designing, the best possible solution for the identified problem, it is time to actually validate if it works as intended. We’ll select the most suitable validation method to prove that the solution indeed changes customers’ behaviour and your key metrics. Only one test, and then on to the next one? Definitely not! Our validations also provide us with additional datapoints to further tweak and optimize the initial solution. These learnings feed back to the research team and massively increase the optimization results and velocity.
Our types of Validation
A/B testing
What to interact with and how (what is clickable)
Remote user testing
When the traffic isn't there. User testing can give you insights!
Usability lab
What information to share where and how to be consistent
And many more
A/B testing
We help you understand the impact of your proposed changes. Showing you what changes are good or bad for your bottom line.
User research
We help you understand your customers better, digging into their experiences and behaviour, using both quantitative and qualitative research methods.
UX Design
Our designers use the insights we learn from our research as a basis for creating new experiences and designs
Developing A/B tests
We're familiar with all the tools available and have the experience in-house, here in Amsterdam, to build and conduct client-side testing.
Drop us a line!
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